Customer Service Associate

Verified

$7/hr

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Outline

Looking for Part-Time work (4 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Bachelor's Degree in Information Technology, I bring one year of experience as a College/Senior High School instructor
and six years in the business process outsourcing industry as a customer service associate. My ability to work under
pressure in fast-paced environments, paired with a keen attention to detail, enables me to quickly learn, follow, and
implement procedures effectively. I excel in working with minimal supervision, possess strong people management skills,
and I am an enthusiastic team player committed to maintaining a positive working environment. Demonstrating a robust
work ethic, reliability, and responsibility, I consistently deliver quality performance in office settings through effective
interpersonal and communication skills.

Skills & Experience

Skills

Customer Support > Chat Support> Customer Support Inbound and Outbound 5-10 Years

Experience highlights

Energy Specialist, EDF Energy Limited

TATA Consultancy Services · June/2024 – /

- Expertise in managing customer inquiries, efficiently handle billing issues, meter reading questions and
submissions, appointment scheduling, and complaint resolution across multiple channels, including inbound
calls, emails and WhatsApp messages
- Applies multifaceted communication skills and customer-centric approach to ensure seamless and satisfactory
service interactions

Senior Process Associate, GCI

TATA Consultancy Services · February/2022 – Present

- Handles incoming calls and chats and provide quality customer service in a courteous and professional manner
- Assist customers with inquiries related to billing, service plans, promotions, and discounts.
- Process orders for new service activations, plan changes, and device upgrades for both new and existing accounts.

Associate Trainer, T-Mobile

Sutherland Global Services · November/2020 – Present

-Dedicated to developing new hire employees by assisting the lead trainer in the classroom and being able to
confide knowledge of the product/program
- In charge of the hourly attendance and end of day reports about the highlights and lowlights of the day-to-day
class agenda
- Guide, influence, motivate and engage new hires through one-on-one coaching and immediate feedback

Subject Matter Expert/Mentor, T-Mobile

Sutherland Global Services · November/2019 – Present

-Effectively transfers knowledge and skills of the product/program and assisted mentees with their various
questions, needs, or concerns during live calls
-Takes escalated calls when immediate supervisor is not available and ensures to answer to customer queries and
resolve service issues in a timely manner
- Work with immediate supervisor in giving guidance, motivation and encouragement through immediate
feedback

Customer Service Associate, T-Mobile

Sutherland Global Services · August/2018 – Present

-Address customer’s concerns regarding billings, payments, plans and services, network and device issues
-Act as a consultant to determine the customer’s needs and provide information that pertains to their situation to
help customers during and after the call

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