Virtual Assistant | eCommerce Support | Bookkeeping | Customer Service | Account Management

Verified

$8/hr

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Outline

Looking for Full-Time work (12 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

Experienced Virtual Assistant and Customer Support Professional with a strong background in e-commerce operations, customer service, and leadership.

Skills & Experience

Skills

Quickbooks 1-2 Years

E- commerce Virtual Assistant 2-5 Years

Customer Service Representative 5-10 Years

Customer service representatives Phone Chat Email 5-10 Years

Shopify and Amazon 5-10 Years

Experience highlights

E-commerce - Account Management / Customer Service Representative

Scentiment · January/2025 – Present

Served as the primary point of contact for customers, providing support through phone, email, and chat channels.
Managed customer accounts and maintained strong relationships by delivering prompt, professional, and solution-oriented service.
Assisted customers with order inquiries, product information, shipping updates, returns, refunds, and account-related concerns.
Resolved customer issues efficiently while ensuring a positive customer experience and high satisfaction levels.

Email Support, Team Leader

Beehive Adaptive Global Solutions Corp. · May/2021 – Present

Led and supervised a team of customer service representatives within the credit repair industry, ensuring high-quality service delivery and achievement of operational goals.
Monitored team performance through quality assurance reviews, productivity tracking, and key performance metrics.
Provided coaching, training, and ongoing feedback to improve team effectiveness, customer satisfaction, and overall performance.

Account Manager, Customer Service Representative

CARELINX by Sharecare · June/2016 – Present

Managed healthcare client accounts and served as the primary liaison between hospitals, healthcare facilities, and nursing professionals.
Coordinated and scheduled nurse assignments based on hospital staffing requirements, availability, and compliance standards.
Maintained and updated scheduling calendars to ensure adequate coverage and timely placement of nursing staff.

Email and Chat Team Supervisor and Customer Support

MAJOREL Philippines. · February/2013 – Present

Supervised and coached a team of Seller Support Associates, ensuring high-quality service delivery and achievement of performance targets.
Monitored team productivity, quality metrics, and compliance with Amazon policies while providing regular feedback and performance coaching.
Conducted training and mentoring sessions to improve team knowledge, customer service skills, and issue-resolution effectiveness.

Admin Assistant– Customer Service Representative

Global Scientific Labs Co · May/2012 – Present

Handled customer inquiries and follow-ups
Maintained customer records and account details
Supported customer retention and business operations

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