Skills
Customer Support
5-10 Years
Customer Support > Sales Support
5-10 Years
Customer Support > Technical Support
5-10 Years
Computer tech Hardware and software
5-10 Years
Trader
5-10 Years
Experience highlights
Subject Matter Expert
Betterteam
·
September/2018
–
/
Provide guidance to agents throughout the client verification process to ensure accuracy and compliance. Support complex cases, maintain verification workflows and documentation, and communicate process updates clearly to the team. Collaborate with management to improve procedures, enhance efficiency, and promote best practices for consistent, high-quality service delivery.
Sales Team Lead
Lamara Ventures
·
March/2016
–
Present
Led and managed a sales team to consistently meet and exceed revenue targets. Conducted virtual coaching, performance monitoring, and KPI tracking to improve team productivity. Handled customer inquiries, complaints, and product presentations through phone, email, and online channels. Maintained accurate sales reports, CRM records, and inventory data. Collaborated with management on operational planning and ensured compliance with company policies and procedures across dealers and distributors.
