CUSTOMER SUPPORT & E-COMMERCE SPECIALIST

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I’m a customer service professional with hands-on experience in e-commerce, chat and email support, healthcare, technical support, and sales. I specialize in understanding customer concerns, providing clear and helpful solutions, and creating a smooth customer experience from start to finish.

My strongest area is e-commerce customer support, where I’ve handled customer inquiries, product and order concerns, issue resolution, and follow-ups through chat and email. I’m also comfortable working with CRM and communication tools such as Salesforce, Genesys, Livechat, Liveagent, and Avaya.

I’m detail-oriented, adaptable, and quick to learn new systems and processes. I can work independently, communicate professionally, and stay calm and solution-focused when dealing with challenging customers.

My goal is simple: to make every customer interaction feel helpful, professional, and worth remembering.

Skills & Experience

Skills

Customer Representative Telco Account 6 Months to 1 Year

Customer Service Healthcare Account 6 Months to 1 Year

Customer Experience & Email Support Specialist 6 Months to 1 Year

Chat support 1-2 Years

Customer Support > E-commerce 2-5 Years

- Customer Service 2-5 Years

Customer Support > Phone Support 2-5 Years

HIPAA Compliance Less than 6 Months

Customer service > Sales Representative > Customer Support 2-5 Years

Marketing > Order Management 1-2 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 1-2 Years

Cold Caller> Appointment Setter> Customer Support > Sales Support 1-2 Years

• Technical Troubleshooting 1-2 Years

Experience highlights

Customer Support / E-commerce Specialist

Desertcart · July/2025 – Present

Provided customer support for e-commerce orders and inquiries. Resolved multiple customer concerns efficiently while maintaining service quality through clear communication.

Customer Service Representative

VXI Global Holdings BV · May/2025 – Present

Provided phone-based customer service with product troubleshooting and technical support. Assisted with sales-related needs while managing multiple tasks simultaneously.

Customer Service Representative

NetzonTech · May/2024 – Present

Provided chat and email support for e-commerce customers. Processed orders, tracked inquiries, and resolved product concerns through troubleshooting and communication.

Customer Service Representative – Healthcare

Alorica (Davao) · August/2023 – Present

Provided phone support for healthcare customers regarding prescription drug plans. Explained benefits, assisted with claims inquiries, and applied HIPAA awareness protocols.

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