Skills
Customer Relationship Management
5-10 Years
Time Management & Multitasking
5-10 Years
Email / Chat / Social Media Support
5-10 Years
Appointment Setting & Lead Qualification
2-5 Years
Communication & Active Listening
5-10 Years
Experience highlights
Senior Customer Service Officer
PRISM+ PRIVATE LIMITED
·
July/2023
–
Present
Delivered high-quality customer support through email, live chat, phone, and social media platforms. Managed and resolved customer concerns efficiently while maintaining company service standards. Utilized e-commerce tools such as Shopify, Lazada, Shopee, and TikTok Seller to track orders and resolve fulfillment issues. Coordinated with logistics teams using Detrack, Slack, and Google Sheets to ensure timely deliveries. Maintained excellent CSAT and productivity scores by providing personalized,
Sales Advisor
Concentrix
·
June/2022
–
Present
Supported inbound and outbound sales initiatives by advising customers on suitable products. Consistently exceeded daily and monthly sales targets through consultative selling and strong rapport-building. Processed customer transactions efficiently while promoting add-ons and special offers. Recognized for achieving high customer satisfaction scores and conversion rates.
Customer Service Associate
The Results Companies
·
June/2019
–
Present
Provided responsive and empathetic customer assistance across phone and chat channels. Resolved customer issues effectively, improving first-contact resolution and satisfaction metrics. Documented customer interactions accurately in CRM systems for consistent service quality. Collaborated with internal teams to enhance support workflows and client experience.
