Virtual Assistant

Verified

$3/hr

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Outline

Looking for Full-Time work (8 hours/day) at $3/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I am a customer service professional with 11+ years of experience in BPO operations, quality assurance, and team leadership.

Skills & Experience

Skills

Customer Service, Communication, Time Management 10+ Years

Experience highlights

Lead Generation Specialist

Rampvas · October/2024 – Present

- Conducted outreach calls to promote subscriptions and secure renewals.
- Qualified potential leads by gathering job titles, industries, and business functions

Operations Supervisor

Panasiatic Solutions · August/2021 – Present

- Acted as bridge between management and frontline agents, ensuring alignment with client expectations.
- Coached and mentored agents, resulting in measurable
improvements and customer satisfaction.

Quality Assurance Specialist

Panasiatic Solutions · April/2015 – Present

- Performed quality audits on customer interactions to enforce compliance and to make sure that guidelines are followed.
- Delivered structured feedback sessions to agents, enhancing call quality and adherence to processes.

Customer Service Representative

Panasiatic Solutions · December/2012 – Present

- Guided customers in selecting appropriate products, plans, and upgrades to match their usage needs.
- Handled high-volume inbound calls assisting customers with account, billing, and service inquiries.

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