Virtual Assistant | Customer & Admin Support Specialist | Technical Support Specialist | 16+ Yrs Exp

Verified

$5/hr

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Outline

Looking for Full-Time work (8 hours/day) at $5/hour

Associate Degree

English proficiency Fluent

Professional Summary

Hi! I’m Pamela, a detail-oriented Virtual Assistant with experience in Data Entry, Administrative Support, and Customer Service.

I assisted a law firm with administrative tasks, including sending follow-up emails and text messages to clients for missing documents and updating information in the CRM system to keep records organized and up to date.

I also bring 16 years of experience in the call center industry, supporting international clients through phone, email, and chat, resolving inquiries and providing professional customer service.

Additionally, I worked as a Real Estate Transaction Coordinator, reviewing documents and ensuring paperwork was complete and accurate from contract to closing.

I am organized, reliable, and committed to delivering accurate and efficient work.

Skills & Experience

Skills

Customer service satisfaction Organize and detail oriented Multitasking Efficient and effective Administrative tasks Office software literate 10+ Years

Proficiency in MS Office (Excel, Word), good organizational skills, strong attention detail and accuracy Less than 6 Months

Leadership , Time Management, Problem Solving, Customer Service Excellence, Administrative Efficiency 10+ Years

Data Entry and Maintenance 6 Months to 1 Year

Resolving Problems 10+ Years

Collaborative Team Player 10+ Years

Experience highlights

Diamond Elite Specialist | Peer Coach | 2021 - 2025

IHG · May/2021 – Present

• Worked for 3 years & 10 months across Reservations (1 yr),
Customer Care (1 yr), and as a Diamond Elite Peer Coach &
Specialist (1 yr 10 mos).
• Managed hotel reservations and provided phone, email, and
chat support for IHG Diamond Elite members.
• Promoted to Peer Coach for strong leadership and
performance.

** Achievements:
• Diamond of the Month – March 2024
• Top 2 CSAT – Q1 2024

Customer Service Representative – Advisor II |

Concentrix · December/2018 – Present

• Supported eBay North America sellers for nearly 3 years as
Advisor II, providing multi-channel assistance via email, live chat, and inbound calls
• Resolved account issues and disputes while maintaining strong customer satisfaction and resolution performance

Technical & Customer Service Representative

Sitel (Foundever) · December/2008 – Present

• First Account: RCN | 3 years
- Handled inbound support calls, troubleshooting and resolving complex cable and phone service issues independently through in-depth research and problem-solving.

• Second Account: FDC | 7 years
- Provided support for a financial debit card account, resolving billing concerns and customer issues accurately while delivering empathetic service

Virtual Assistant | 2025- 2026

Virtual Assistant · March/1990 – Present

MARCH 2025 - MARCH 2026

• Administrative Support (Non-Voice)
• Ensured timely completion of legal and real estate documents through proactive client follow-ups.
• Managed transactions from contract to closing with accurate
and organized documentation.
• Reviewed documents for compliance to support smooth and
error-free closings

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