Skills
Customer Support
5-10 Years
Strong Organizational Skills, Salesforce, Zendesk
2-5 Years
Office and Administration > Adaptability, computer literacy, communication skills
5-10 Years
Experience highlights
Fleet Controller
Team Global Talent Hub
·
June/2024
–
Present
Optimized delivery operations for PEP Transport's Rapid Express unit, a time-sensitive delivery service. Successfully planned and allocated driver routes, ensuring timely completion of urgent deliveries. Provided accurate client quotations and managed daily administrative tasks, contributing to the smooth and efficient operation of the business unit. Proactively addressed client concerns and clarifications, maintaining positive relationships and facilitating seamless transactions.
Customer Support Specialist (Back of the House)
Diversify OSS
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May/2023
–
Present
Proactively monitored platform performance by analyzing user-reported incidents and generating detailed reports, including statistical analysis of key metrics. Identified and resolved critical platform issues impacting user experience, minimizing downtime and maximizing platform stability. Provided timely and effective email support to users, addressing inquiries and resolving issues efficiently. Contributed to platform improvements by identifying recurring issues and data provided results
Customer Support Specialist (Deliveries)
Diversify OSS
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April/2022
–
Present
Optimized job assignments by strategically matching client requests with the most suitable partner drivers, resulting in a [quantify if possible, e.g., 10%] increase in successful deliveries. Proactively monitored delivery progress, providing timely updates to clients and addressing any potential issues to ensure seamless service. Carefully validated job details against platform standards to maximize both client satisfaction and driver acceptance rates.
Senior Process Executive
Cognizant Technology Solutions
·
November/2021
–
Present
Streamlined order processing and management, including modifications and recurring orders, ensuring accurate billing and timely delivery. Resolved customer account access issues and facilitated profile updates, minimizing customer frustration and maximizing platform usability. Proactively communicated delivery schedules to customers, anticipating potential issues and ensuring a smooth delivery experience.
Customer Service Associate
Amazon Operation Services Philippines
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May/2021
–
Present
Provided comprehensive support for customer orders (status, replacements, refunds) and account/membership inquiries. Offered effective troubleshooting and alternative solutions to ensure customer satisfaction via inbound phone calls.
