Skills
Manage and lead the team
10+ Years
Vendor & Contractor Management
10+ Years
Process & Workflow Improvement
10+ Years
AI & AUTOMATION
6 Months to 1 Year
Accounting > Business Analysis
5-10 Years
Team Leadership
10+ Years
Process improvement
5-10 Years
Delivery
10+ Years
Customer Satisfaction
10+ Years
Vendor Management
5-10 Years
Client Management
10+ Years
Call
5-10 Years
Performance Management
5-10 Years
STAFF TRAINING DEVELOPMENT
10+ Years
Human Resources > HR Management > Administrative Works > Operations Management
10+ Years
Experience highlights
Program Manager/Client Interface Lead
AT&T
·
January/2026
–
Present
Main client interface for multiple AT&T clients across billing, general enquiry and special projects. Cross-site support for Uverse & DTV programs. Led client partner visits, coordinated business reviews and liaised across multiple departments.
Senior Service Delivery Manager / AT&T Program Management
CONCENTRIX
·
January/2015
–
/
Manage corporate client interface for AT&T across integrated service models. Lead performance reviews, QBRs, and town halls. Direct technical knowledge-base rollout and coordinate cross-functional initiatives.
Sr. Vendor Manager
Samsung Electronics
·
January/2014
–
Present
Managed direct relationship with Samsung outsource vendor. Implemented Samsung operating standards, optimization of offshore operations, recruitment, training and performance management.
Senior Vendor Manager – Australia
SAMSUNG ELECTRONICS
·
January/2014
–
Present
Managed vendor relationship frameworks and operational changes. Implemented Samsung operating standards across partner centres. Designed solutions to reduce overheads and improve customer satisfaction.
Sr Operations Manager
Telstra Philippines
·
January/2010
–
Present
Managed service delivery operations for Australia's largest DSL provider. Oversaw technical support and billing departments, account implementations, staff development and vendor management.
