Virtual Assistant / Resolution Specialist / Customer Support Associate / Sales Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Virtual Assistant / Resolution Specialist / Customer Support Associate / Sales Specialist

Skills & Experience

Skills

Customer Support > Sales Support > Flight/Ticket Booking 2-5 Years

Office and Administration > Operation Management 5-10 Years

Conflict Resolution 2-5 Years

Experience highlights

Property Management Specialist/Independent Contractor/Freelance

Plus Vacation Rental · May/2022 – /

Build new listing in Airbnb and VRBO. Update existing listing. Sync listing in the iGMS and LMPM (rental softwares)
Update listing settings in Wheelhouse (pricing software)
Man the inbox for incoming messages from guests. Reply to guests for any queries and concerns in a timely manner.
Make updates on bookings as requested.
Liaising with staff for updates on bookings, e.g., contacting the controller for early or late check-in for them to reschedule the activation of door locks; contacting the c

Senior Resolutions Specialist for an Online Home-stay and Experiences Company

TDCX Philippines · August/2020 – Present

Answer calls and emails from community members regarding their account, property listings, or reservations.
Mediates with conflicting parties with the aim of resolving issues amicably. Makes decisions when matters are not resolved between parties, backed by policies and guidelines.

Sales Specialist for Cruise

Microsourcing Philippines · June/2018 – Present

Processing of online cruise bookings; optimization of sales with partner suppliers.
Attends to calls (inbound and outbound), emails to support amendment requests and answer inquiries.

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