Customer Representative

I have more than 10 years of combined experience in IT support, helpdesk support, technical troubleshooting, customer service, and administration, I am confident that I can contribute effectively to your team and provide the high-quality support your clients expect.
In my most recent role as a Customer Representative at Teleperformance, I provided email and phone helpdesk support using Zendesk and handled member and pharmacy inquiries. This experience strengthened my ability to communicate
clearly, understand customer concerns, troubleshoot issues, and provide timely and professional solutions.

I am comfortable assisting customers through different communication channels, learning new systems and processes, troubleshooting problems, and working with diverse teams. I am also committed to maintaining a positive customer experience even when handling challenging concerns.