Customer Advocate Specialist

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

High School Diploma

English proficiency Fluent

Professional Summary

Results-driven and highly experienced professional with nearly 18 years in the BPO industry, specializing in Customer, Technical and Sales support.

Skills & Experience

Skills

Technical support 2-5 Years

Team Leader 2-5 Years

Customer Service Support 10+ Years

Sales Executive Representative 1-2 Years

Experience highlights

Team Leader

Boldr Inc · February/2020 – Present

Monitor Performance Management -
Training and development -
Quality Assurance & Compliance -
Workforce Management.

Technical Support

Concentrix Philippines · July/2016 – Present

Handling Customer Inquiries and Issues -
Troubleshooting Technical Problems -
Product/Service Support -
Documentation & Knowledge Base Support

Customer Support and Fraud Specialist

Ubiquity Global Services · February/2015 – Present

Financial Assistance & Customer Support -
Transaction Processing & Reconciliation -
Compliance & Risk Management

Sales Executive Representative

Teleperformance / Aegis People Support · March/2013 – Present

Sales & Customer Acquisition -
Closing Sales & Negotiation -
Customer Relationship Management (CRM)

Customer and Technical Support

HKT Teleservices Inc (PCCW Teleservices) · April/2010 – Present

Customer Support & Inquiry Handling -
Technical Support & Troubleshooting -
Handling Complaints & Escalations -
Sales & Upselling -
Documentation & CRM Management -

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