Skills
Customer Support > Active Listening
6 Months to 1 Year
Real Estate > Cold Calling
Less than 6 Months
Cold-calling > Appointment Setting
Less than 6 Months
Experience highlights
Customer Service Representative (Dispute Account)
TaskUs (Lizard Bear Tasking)
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April/2024
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Present
In my role as a Customer Service Representative within the Dispute Department, I manage inbound calls from customers regarding concerns about their bank accounts. I aim to provide effective solutions and achieve first contact resolution when possible. By actively listening and addressing customer issues, I ensure a positive experience while upholding the bank's standards of service.
Transfer Agent
Fleetsmarts (Remote)
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February/2024
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Present
As a Transfer Agent, I onboard clients for fuel cards, addressing their inquiries and facilitating the process. Once clients are ready to proceed, I connect them with an account manager to close the sale, ensuring a smooth and positive experience.
Collection Agent
EPA – USA Incorporated
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July/2023
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Present
As a Collection Agent at EPA-USA, I engage in cold calling Credit Union members to discuss their outstanding balances. My focus is on providing flexible payment plans to help them settle their debts and improve their credit scores, facilitating their ability to conduct business with the Credit Union.
Appointment Setter
Resolve Outsourcing Solutions (Remote)
·
July/2021
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Present
As an Appointment Setter, I focus on cold calling potential leads to discuss HVAC equipment rebates. I engage prospects by highlighting the benefits of energy-efficient systems, including how they can lower utility bills and reduce carbon footprints. By informing them that availing of our services qualifies them for rebates, I aim to secure appointments for follow-up discussions, driving both sales and awareness of sustainable energy practices.
