Customer & Operations Support Specialist

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Hi, I’m Michelle — a remote support professional with 4 years of experience helping startups and small teams with customer support, billing, admin, and day-to-day operations.

I’ve handled customer concerns through chat and email, Stripe billing, refunds and disputes, affiliate-related tasks, reporting, follow-ups, and internal coordination. I’m comfortable working with tools like Intercom, Unthread, Slack, Notion, Google Workspace, Airtable, and Stripe.

I’m also currently building hands-on experience with GoHighLevel, including CRM setup, contact management, calendars, forms, funnels, and basic workflows.

I’m reliable, organized, and comfortable figuring things out without needing every step spelled out. I’m open to supporting clients, teams, and growing businesses wherever I can add value.

Skills & Experience

Skills

Customer service > Sales Representative > Customer Support 2-5 Years

Customer & Administrative Support 2-5 Years

G-Suite 2-5 Years

Stripe 2-5 Years

Notion 1-2 Years

Payment & Billing Support 2-5 Years

Intercom 2-5 Years

Operations Support 1-2 Years

Experience highlights

Part-time Operations Support Staff

Fresh Island Fish · February/2024 – Present

Updated operational schedules and records using Airtable, Google Docs, and Excel. Performed data entry, report organization, and administrative tasks. Supported sales and purchase order preparation with remote operations team.

Customer Support Representative

Mailscale · December/2023 – Present

Supported customers through chat and email, helping resolve account, billing, and service-related concerns. Handled Stripe billing issues, refunds, subscriptions, payment concerns, and disputes, while also managing affiliate commission concerns and payout discrepancies through Rewardful. Created internal SOPs, FAQs, and process guides, helped track CSAT and customer support performance, and maintained reports and internal records using Notion, Google Workspace, and spreadsheets.

(ESL) English as a Second Language Tutor

Native Camp · November/2021 – Present

Conducted one-on-one English lessons with international students, which strengthened my communication skills and ability to explain information clearly and adapt to different people.

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