Skills
Office and Administration
1-2 Years
Experience highlights
Reservations and Ticketing Agent
Rakto Pty. Ltd. Philippines Airlines GSA
·
April/2019
–
Present
▪ Answered phone call inquiries on existing bookings or new bookings using Amadeus system.
▪ Helped customers who would like to make changes on bookings by reassessing fares for reissuance or refunds.
▪ Suggested solution to customer problems who had involuntary schedule changes, offering alternative flights and options
provided by the airlines like hotel accommodation, full refund or rebooking free of charge.
▪ Helped Travel Agents confirm flights, assist them with fares and fare notes.
▪ Send