Virtual Assistant, Customer Support

Verified

$5/hr

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Outline

Looking for Full-Time work (9 hours/day) at $5/hour

Associate Degree

English proficiency Conversational

Professional Summary

Reliable, fast learner, proactive — someone you can trust with your business. Give me a shot and I'll prove it.

Skills & Experience

Skills

Technical support 2-5 Years

Customer Service Representative 2-5 Years

Medical VA Less than 6 Months

Ecommerce - Shopify Less than 6 Months

Experience highlights

Medical Virtual Assistant

Winnolas · April/2026 – Present

• Manage and update patient records in Winnolas EHR, including migration of therapy notes from
Kinser/WellSky to Winnolas with full data integrity and documentation accuracy.
• Review, update, and correct OASIS assessments to ensure compliance with home health regulatory
standards and accurate clinical coding.
• Coordinate caregiver and patient scheduling, managing calendar updates and communicating changes to
relevant team members in real time.
• Conduct outbound calls to agencies and physician

Customer Service Representative

Asurion · March/2019 – Present

•Managed 40–50 inbound calls daily under time pressure, maintaining composure and delivering accurate
resolutions while handling complex device insurance and technical support cases.
• Maintained an 8-minute Average Handling Time (AHT) while guiding customers through multi-step
troubleshooting, device restoration, and claims coordination — demonstrating efficiency and calm under high
volume.
• Achieved 85%+ QA scores and 90% Net Promoter Score (NPS)

Customer Service Representative

Asurion · June/2015 – Present

• Resolved 60–70 warranty and appliance support cases daily, managing replacement and refund processes
with an average handling time of 6 minutes per case.
• Maintained accurate case documentation and contributed to an 85% CSAT score through quality-focused
service and team process improvements.

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