Service Desk Agent/Quality Assurance Engineer I

Verified

$8/hr

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Outline

Looking for Part-Time work (4 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

IT Professional with 5.5+ years of diverse experience spanning technical support, hardware QA, front-end web development, and IT operations management. Proven ability to troubleshoot hardware/software issues, manage Active Directory environments, and deliver remote support across POS systems, Office 365, and networking infrastructure.

Core Competencies:
- Technical Support & Remote Device Management (Citrix, TeamViewer, RDP)
- Hardware Testing & QA with systematic defect isolation
- IT Infrastructure: Servers, Networks, Telecommunications, CCTV Systems
- Active Directory Administration & User Lifecycle Management
- Front-End Web Development & Platform Setup
- HIPAA Security Compliance & Azure Cloud Fundamentals

Additional Qualifications:
Bachelor's degree in Information Technology, CCNA certification series, IELTS 7.5 (English proficiency), and strong leadership experience including team hiring, mentoring, and stakeholder/vendor relations.

Skills & Experience

Skills

Office and Administration > Citrix 2-5 Years

Linux 1-2 Years

Front End Web Development 1-2 Years

Active Directory 2-5 Years

CCTV 1-2 Years

Hardware Troubleshooting 5-10 Years

Business Operations 1-2 Years

Azure Fundamentals Less than 6 Months

Quality Assurance & Testing 2-5 Years

Human Resources > HR Management > Administrative Works > Operations Management 2-5 Years

Experience highlights

Service Desk Agent

Fujitsu Philippines Inc. · March/2025 – /

Support store staff with POS system, hardware, account setup and ticket triage. Analyze and troubleshoot POS issues. Manage faulty equipment replacement while maintaining operations. Create work orders for user management.

IT Staff (Supervisor)

RVL Movers Corp. · April/2024 – Present

Troubleshot hardware and software issues. Led software projects for workflow improvement. Monitored on-premises servers, networks and telecommunications. Setup and managed CCTV systems for security.

Head of Operations

Runfitness Marketing Inc. · August/2022 – Present

Formulated business strategies with executive team. Coordinated customer service operations. Managed contracts and stakeholder relations. Promoted events on RaceYa platform. Hired and mentored teams.

Service Desk Coordinator

Transnational Diversified Group Inc. · September/2019 – Present

Provided telephone, remote and email support to clients. Troubleshot hardware and software issues including POS systems and printers. Managed Active Directory. Performed remote device management via Citrix, TeamViewer and RDP.

Quality Assurance Engineer I

Alsons/AWS Information Systems Inc. · August/2018 – Present

Configured laptops with specific OS and hardware specifications. Tested hardware quality and reliability. Isolated defects and anomalies in products. Reported test cases and failure rates. Verified bug fixes.

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