General Virtual Assistant

Verified

$5/hr

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Outline

Looking for Part-Time work (6 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Highly-skilled, high performing professional with more than two years of apposite experience delivering high-impact work in the Customer Service Chat, Call and Back Office Support/Representative. Skilled in developing strong internal and external relationships to collaborate achievement of high priority goals. Confident in ability to thrive in a fast-paced setting and leverage in financial, back office, and retail
application/account management and technical processing to attain team success. Particularly adept at building rapport with customers using a blend of professionalism and approachability to ensure positive interactions. Exhibit a continuous commitment to lifelong learning and going the extra mile to facilitate improvement.

Skills & Experience

Skills

Data entry >Marketing>Telemarketing >Outbound-Inbound calls> Documentation 2-5 Years

Multitasking 2-5 Years

Microsoft word 2-5 Years

Data annotation 2-5 Years

- Customer Service 2-5 Years

Cost Estimate > Microsoft Excel 2-5 Years

Office & Administration > Data Entry > Microsoft > Document > Customer Service > Georgias > Shopify > Slack 1-2 Years

Problem Resolution 2-5 Years

Customer Support > Chat Support >Technical Support 1-2 Years

CRM & Tools 2-5 Years

Customer Support > Chat Support> Email Support> Shopify>Zendesk 2-5 Years

Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management 2-5 Years

Experience highlights

Customer Service Representative/Release Agent

ECE Contact Centers · April/2024 – Present

As a Release Agent at Insurance Auto Auctions (IAA), primary responsibilities center on managing high-volume voice accounts and handling complex email communications through Microsoft Outlook to coordinate vehicle releases across U.S. branches. Daily tasks involve fielding inbound and outbound calls from insurance adjusters, tow vendors, vehicle owner, and branch staff, alongside reviewing title documents, authorization forms, and storage fee structures to issue gate passes for salvage vehicles.

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