Customer Service Representative

Verified

$4/hr

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Outline

Looking for Full-Time work (8 hours/day) at $4/hour

Bachelor's Degree

English proficiency Native

Professional Summary

Customer Service Representative | Insurance Agent | Canva & Capcut Editor | Online English Teacher | Assistant Manager

Skills & Experience

Skills

Customer service 2-5 Years

Problem solving 2-5 Years

Verbal and Written 2-5 Years

CRM Tools - Salesforce, SAP, Shopify 2-5 Years

Order Processing and Fulfillment 2-5 Years

Conflict Resolution 2-5 Years

Team Collaboration 2-5 Years

Technical Support (Basic Troubleshooting) 2-5 Years

Experience highlights

Inbound and Outbound Customer Service Representative

Cardinal Health · May/2023 – Present

- I process routine customer orders using SAP CRM, wherein I enter, modify, or cancel orders in the system, check product availability, provide alternatives
- I track items by monitoring shipments using shipment tracking websites like UPS, DHL, or FedEx and report any logistical problems to guarantee on-time delivery.
- I create follow-ups to the suppliers and warehouses for any updates on the delivery or just to confirm issues are resolved
- I respond to customer orders and product inquiries.

Life Insurance Agent

Pru Life UK · April/2022 – Present

- Created and published engaging, educational content on Instagram, Facebook, and TikTok, promoting insurance awareness and financial literacy.
- Designed eye-catching graphics using Canva and Pinterest, and edited professional videos using CapCut.
- Utilized Google Suite (Drive, Docs, Sheets, Forms, Mail, Slides) for client data entry, tracking, and reporting.
- Used Microsoft Office tools to enhance and recalibrate presentations.
-Handled client inquiries, policy amendments, and other concerns

Online English Teacher

Bizmates Philippines, Inc · November/2021 – Present

– Delivered clear and effective instructions to Japanese business professionals in one-on-one business English lessons.
– Customized lessons based on each student’s skill level and learning goals, ensuring personalized learning experiences.
– Maintained lesson plans, tracked student progress, and provided constructive feedback regularly.
– Adapted teaching strategies quickly and resolved technical or scheduling issues with efficiency.
– Planned and executed lessons smoothly and on time

Seafarer

Foscon Shipmanagement, Inc. · September/2019 – Present

– Efficiently managed logbook entries, reports, and compliance documentation at each port.
– Proficient in operating navigation systems and maritime tools.
– Managed diverse onboard responsibilities to ensure vessel operations ran smoothly, such as cargo handling, navigation, and ship maintenance.
– Skilled in quick decision-making and effective response to shipboard incidents.
– Strong time management skills, effectively prioritizing tasks to ensure timely ship departures

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