Skills
Customer Support > Technical Support, Data Entry
2-5 Years
Case and ticket management
2-5 Years
Live chat
2-5 Years
Customer Support & Satisfaction, Problem, CRM Systems (e.g., Zendesk, Salesforce) Multitasking & Time Management, Solving, Empathy & Patience,
2-5 Years
Knowledge Base Navigation
2-5 Years
Experience highlights
Customer Support Representative / Technical Support Specialist
BPO SEATS
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May/2022
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Delivered real-time customer support through live chat/voice, email, and ticketing systems, addressing inquiries related to internet, mobile features, and network troubleshooting. Assisted customers with step-by-step technical solutions while maintaining clear, patient, and professional communication. Created and updated internal FAQs, troubleshooting guides, and help articles to enhance support efficiency and self-service options. Escalated complex issues to the appropriate departments with pro
Customer Support Representative / E-commerce Support Specialist
ePerformax: Contact Centers & BPO
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February/2021
–
Present
Provided prompt and professional customer support via live chat and email for both buyers and sellers, assisting with order issues, returns, refunds, and disputes. Resolved a wide range of customer concerns by investigating cases, clarifying policies, and delivering timely, accurate solutions. Collaborated with internal teams, including logistics, payment processing, and dispute resolution, to ensure smooth case handling and follow-through. Maintained high service quality in a fast-paced, high-v
