Skills
Customer Support > Chat Support
2-5 Years
Customer Support
Less than 6 Months
2-5 Years
Chat support
2-5 Years
IT Support
Less than 6 Months
Content Creation > Social Media Content Creation
Less than 6 Months
C#
1-2 Years
Html
1-2 Years
Javascript
1-2 Years
~Data Entry
1-2 Years
- Customer Service
5-10 Years
Design > Adobe > Photoshop and Photo Lightroom > Premiere Pro > After Effects > Canva > Google Suites > Microsoft Office
2-5 Years
Google Workspace
2-5 Years
Design > Canva Graphic Design > Video Editing
Less than 6 Months
Customer Service > Gorgias > Shopify
Less than 6 Months
Experience highlights
Virtual Assistant
CWC
·
October/2024
–
/
Support across business projects. Updating websites on Shopify. Drafting social media content. Assisting with client calls and support tickets.
Customer Service Representative
Ibex Global Inc.
·
May/2024
–
Present
Handled inbound/outbound calls for healthcare account. Assisted members with insurance and benefits. Managed disputes and coverage checks using Optum & Avaya.
Chat Support Representative
TaskUs Inc.
·
November/2021
–
Present
Used Salesforce, Nice & Bliss 2.0 CRM tools. Assisted customers with bookings and account questions. Processed refunds. Delivered excellent customer experience via chat.
Barista & Waiter
Panglao Regents Park Resort
·
January/2020
–
Present
Ensured excellent customer experience. Took customer orders correctly. Engaged with customers in hospitality setting.
IT Support
Manulife Bohol
·
December/2018
–
Present
Website coding. Data entry. Customer support for IT-related issues.
