Skills
Program and Project Management
2-5 Years
Stakeholder Management
2-5 Years
Customer Success Operations
2-5 Years
Process Optimization & Workflow Design
2-5 Years
Knowledge Base Management
2-5 Years
Google Workspace
5-10 Years
Content Moderation
1-2 Years
People Leadership
2-5 Years
Business Strategy & Growth
1-2 Years
Data Analytics & Business Intelligence
2-5 Years
AI & AUTOMATION
1-2 Years
Experience highlights
Analyst - Market Operations
Tools for Humanity, Inc (Deel PH as EOR)
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September/2024
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Present
Responsible for supporting execution of APAC market launch programs across the Philippines and Thailand, coordinating cross-functional stakeholders spanning logistics, product, support, and legal/compliance. Maintained program documentation, including change logs, process maps, escalation paths, and operational readiness checklists, to support governance and audit needs across product launches. Built and maintained program KPI frameworks and analytics dashboards for leadership visibility.
Program Manager - Operational Excellence
Coinbase PH, Inc.
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April/2020
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Present
Responsible for program and process management across the identity and risk operations function, progressive role of 4 years to senior program leadership. Built and enforced governance standards requiring structured review and sign-off before new feature launches or process changes went live. Owned end-to-end launch readiness for major product initiatives, coordinating internal and outsourced teams through go-live. Led and developed teams of Process Specialists, building their process-ownership
Associate Trainer & Customer Service Specialist
Accenture PH
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January/2019
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Present
Responsible for designing and running the onboarding program for support agents, including learning pathways and competency assessments. Handled pre-escalation cases as part of a partner seed team and routed findings into policy and tooling updates. Developed training presentations and curriculum for new hires.
Technical Support Specialist
Harte Hanks
·
November/2017
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Present
Responsible for providing phone and email technical support to streaming device users across multiple platforms, handling troubleshooting requests of varying complexity including billing and account specific issues.
