Skills
Design
1-2 Years
Team Leadership
2-5 Years
Itsm
5-10 Years
Process improvement
2-5 Years
IT Support
5-10 Years
Management
5-10 Years
Agile
1-2 Years
Servicenow
2-5 Years
Mentoring
5-10 Years
Technical Documentation
5-10 Years
IT Project Management
2-5 Years
Problem Management
2-5 Years
Network Troubleshooting
2-5 Years
Adaptability and Change Management
2-5 Years
Data & Operations
5-10 Years
Experience highlights
Senior IT Analyst / Incident Response Lead
Analog Devices
·
September/2024
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/
Led Incident Response operations for 8,000-10,000 enterprise users. Coordinated 30 IT engineers managing 500-600 monthly incidents and 1,000-2,000 service tickets. Standardized ITSM processes and designed KPI dashboards for operational visibility.
IT and Business Supervisor
Analog Devices Multipurpose Cooperative
·
March/2021
–
Present
Directed daily IT operations and service delivery for business-critical systems. Developed IT policies, SOPs, and technical documentation. Led IT projects from requirements to implementation and managed vendor coordination.
Part-Time Information Technology Instructor
Cavite State University
·
January/2020
–
Present
Delivered undergraduate IT courses on computer systems, operating systems, networking, and databases. Developed lesson plans, laboratory activities, and assessments aligned with curriculum standards.
Global IT Support Analyst
Diversified Technology Solutions Inc.
·
December/2017
–
Present
Provided IT support to Analog Devices' global workforce resolving incidents, service requests, and technical issues while meeting SLA targets. Mentored analysts and maintained knowledge base documentation.
