Technical Support 2

Verified

$5/hr

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Outline

Looking for Full-Time work (9 hours/day) at $5/hour

High School Diploma

English proficiency Fluent

Professional Summary

Dynamic and analytical IT professional with over 14 years of successful B2B and B2C technical support experience. Recognized for strengths in advanced problem-solving, VIP account maintenance, and cross-functional team support. Proven ability to conduct audits, analyze SLA variance reports, and implement proactive system maintenance. Highly skilled in transitioning from local Helpdesk operations to complex Unified Communications (UCaaS) and enterprise network troubleshooting.

Skills & Experience

Skills

System Process, Project management, IT Troubleshooting, Customer Service,(Networking and VOIP) 2-5 Years

System Process, Project management, IT Troubleshooting((Networking and VOIP), Customer Service, Helpdesk 2-5 Years

Service Desk 2-5 Years

Customer Service Hardware Troubleshooting Incident Management IT Troubleshooting Service Desk Service Desk Voice/Chat Support 2-5 Years

IT Service Management 2-5 Years

VoIP and softphone systems, Helpdesk tools, Scheduling tools, Remote desktop tools, Survey tools, Strong communication (written & verbal) 2-5 Years

SAP & Inventory Systems 6 Months to 1 Year

Experience highlights

Technical Support 2

RingCentral · July/2022 – /

Customer Service / Support - Technical Support Engineering 2 - Developing (Manila)

Help Desk Analyst – Google Wifi |

SYKES ASIA Corporation · October/2019 – Present

Provided comprehensive L1 support for Google router products and IoT home automation setups.

Diagnosed and resolved remote access issues and complex WLAN network challenges.

Configured and troubleshot DHCP, VLAN, and managed/unmanaged switch porting.

Managed Mesh network topology spanning and extended network configurations.

ITO Subject Matter Expert (SME) – Commonwealth Bank Australia

DXC Technology · March/2017 – Present

Operated as the primary SME supporting VIP (GoldCard) users, managing triage for request management and Active Directory application access.

Handled incidents involving Messaging Exchange Services, Wintel, Security, Telstra, and Cisco, ensuring strict adherence to SLA expectations.

Provided quality triage for L1/L2/L3 technician dispatches globally and maintained knowledge base feedback for desktop technicians.

Managed machine hardware and software application administration for enterprise VI

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