Quality Analyst | Virtual Assistant | SMM | Customer Support

Verified

$6/hr

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Outline

Looking for Full-Time work (9 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

𝗛𝗢𝗪 𝗜 𝗖𝗔𝗡 𝗛𝗘𝗟𝗣: • Chat and Email Support • Quality auditing, trend analysis, and reporting • Social media operations and platform support

Skills & Experience

Skills

Quality Analyst 1-2 Years

Email / Chat / Social Media Support 1-2 Years

Content Moderation & Policy Enforcement 1-2 Years

Email & calendar management, data entry, records management, chat support, Google Workspace, MS Office, organization, communication, time management 1-2 Years

Social Media & Content Support 1-2 Years

Customer Service Representative 1-2 Years

Cutomer Service skills, quality assurance , General VA 1-2 Years

Experience highlights

Quality Analyst

Genpact - META · March/2024 – Present

- Conduct quality audits on high-risk cases to ensure policy compliance and accuracy
- Lead calibration sessions and provide performance coaching to close training gaps
- Analyze trends and quality data to recommend process improvements
- Support SOP updates and resolve systemic operational issues

Tier 2 Support Specialist / Content Moderator

Gen · March/2024 – Present

October 2025 (Promoted to Quality Analyst)

- Managed ticket escalations involving complex user safety and policy violations
- Collaborated with internal teams to mitigate account security risks
- Provided omnichannel support through email and live chat platforms

Fraud Detections Analyst

Telus International · November/2023 – Present

- Identified and analyzed high-risk fraud activities
- Secured customer accounts during extreme risk incidents
- Ensured regulatory compliance and completed investigative reports

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