Skills
MS Office
5-10 Years
Ticketing Systems
2-5 Years
Root cause analysis
2-5 Years
Cloud
1-2 Years
- Customer Service
5-10 Years
Invoice
1-2 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Accounting > Accounts Payable > Accounts Receivable > Billing
1-2 Years
Conflict Resolution & De-escalation
2-5 Years
Salesforce (CRM)
1-2 Years
ADA Compliance
2-5 Years
Experience highlights
Billing Specialist (Enterprise Grade Billing Tier 4)
Accenture
·
February/2024
–
/
Manage complex billing escalations and invoice disputes for GCP services. Advise enterprise clients on cost governance, budget alerts, and CUDs. Facilitate credit adjustments and coordinate with technical teams.
Technical Support Representative (Tier III)
Convergys / Concentrix
·
March/2023
–
Present
Diagnosed 25-35 advanced mobile device cases daily with 95% CSAT. Performed root-cause analysis and ticket escalations. Partnered with knowledge specialists to improve SOPs and reduce call handling times.
Technical Support Representative
Transcom Inc.
·
December/2021
–
Present
Diagnosed electromechanical issues for smart refrigerator appliances. Coordinated field technician dispatch for repairs. Achieved 75% customer satisfaction through de-escalation and technical guidance.
Non-Life Insurance Sales Associate
Laus Group of Companies
·
July/2018
–
Present
Facilitated non-life insurance renewals, quotations, and policy endorsements. Processed claims documentation and managed customer renewals.
