Legal Case Manager | Legal Assistant | Director of Disability Development

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$10/hr

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Outline

Looking for Full-Time work (40 hours/day) at $10/hour

High School Diploma

English proficiency Fluent

Professional Summary

Proven achiever with extensive experience in customer service, technical support, and legal case management. Adept in legal assistance and case manage

Skills & Experience

Skills

Customer service 5-10 Years

Email Management 5-10 Years

Legal Research 2-5 Years

Case Management 2-5 Years

Escalation Management 5-10 Years

Experience highlights

Hearing Level Case Manager and Development Director

Carmichael Law Group LLC · January/2024 – /

Starter as a Hearing Level Case Manager from January 2024 to December 2024. Got promoted to Director of Disability Development who oversaw the entire hearing level case management of SSD cases. I was mainly working with Social Security Disability cases at the hearing level and making sure we get the evidence we need to win the client's claim.

Senior Case Manager

iFive Global Inc./ Tabak Law LLC · March/2023 – Present

• Supported attorneys and oversaw the case management process at law firms.
• Monitored budgets, timelines, and billing for case completion.
• Communicated consistently with the U.S. Office of Hearing Operations for case updates, status, and escalations.
• Acted as an advocate for clients when necessary, ensuring their needs were met and their voices heard throughout the case management process.

Back Office Technical Support Representative

Dexcom Philippines, Inc. · August/2019 – Present

• Provided remote assistance to customers experiencing technical difficulties with medical devices, guiding them through step-by-step resolutions with patience and professionalism.
• Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
• Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
• Maintained a high level of expertise on company products

Operations Supervisor

Everise · April/2017 – Present

• Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
• Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
• Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
• Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.

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