Customer Success Manager

Verified

$6/hr

Message Bookmark

Outline

Looking for Part-Time work (5 hours/day) at $6/hour

Associate Degree

English proficiency Fluent

Professional Summary

I’m a results-driven Virtual Assistant and Customer Service professional with 7+ years of experience in BPO, customer support, quality assurance, CRM management, data entry, and remote operations. I’m experienced in handling phone, email, chat, and messaging support while maintaining accuracy, professionalism, and strong customer relationships.

I’m highly organized, detail-oriented, and comfortable working with tools such as GoHighLevel, Client Disputer Manager, Google Workspace, Excel/Google Sheets, Slack, WhatsApp, Zoom, and other CRM and business platforms. My QA experience helped me maintain a 98%+ accuracy rate while handling high-volume tasks and meeting strict KPIs.

I’m a fast learner who can easily adapt to new systems and processes. I take ownership of my work, communicate clearly, and always aim to provide reliable support while keeping workflows organized and efficient.

Skills & Experience

Skills

Data entry , receptionist, customer service 5-10 Years

Customer Service Representative 5-10 Years

Email / Chat / Social Media Support 5-10 Years

Content Moderation (trust and safety) 2-5 Years

Graphic and Web Design 2-5 Years

Experience highlights

Customer Success Manager

Credit Repair Company – USA (Remote) · March/2026 – /

▪ Serve as remote Virtual Assistant and Customer Success Manager for a US-based credit repair company, acting as the main point of contact for client account concerns
▪ Handle inbound and outbound client communication, answering calls and responding to SMS and email inquiries
▪ Monitor and update client trackers to keep dispute statuses accurate and current
▪ Coordinate with the disputes team to resolve pending client cases and relay updates on resolved items
▪ Proactively reach out to clients r

Data Entry & Technician Coordinator

National Fire Protection – USA (Remote) · October/2025 – Present

▪ Managed high-volume data entry and CRM documentation in a remote operations environment, ensuring accurate workflow tracking and reporting
▪ Coordinated scheduling between clients and field technicians to ensure timely service completion
▪ Tracked job progress and updated CRM systems to maintain real-time operational visibility
▪ Ensured compliance with fire safety documentation and regulatory standards
▪ Communicated service updates and confirmations via email and phone
▪ Maintained organized

Social Media Manager

Language Institute · January/2023 – Present

▪ Managed social media presence, content calendar, and community engagement for a language learning institute
▪ Created branded content, promotional graphics, and campaigns using Canva and Adobe Creative Suite
▪ Monitored analytics and adjusted strategy to grow audience reach and engagement

Quality Assurance Reviewer

Accenture Inc. · October/2022 – Present

▪ Reviewed and moderated 500+ pieces of user-generated content daily, ensuring compliance with platform policies and community guidelines
▪ Maintained 98%+ accuracy rate in content decisions while consistently meeting strict productivity KPIs
▪ Identified policy violations, escalated high-risk content, and applied critical thinking to nuanced moderation cases
▪ Provided calibration feedback and quality coaching to support team accuracy and consistency
▪ Generated performance and audit reports; c

Technical Support Representative

Telus International · May/2022 – Present

▪ Provided technical support, billing assistance, and account troubleshooting via phone, email, and chat
▪ Managed collections accounts by negotiating payment arrangements and resolving outstanding balances
▪ Maintained high CSAT scores while meeting AHT and First Call Resolution targets
▪ Accurately documented customer interactions and case resolutions in CRM systems

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In