Skills
Email and Chat Support
6 Months to 1 Year
Database Marketing Coordinator
Less than 6 Months
Customer service> Retail Banking > Financial Services
1-2 Years
Written Communication
2-5 Years
Customer Service & Support, Fraud Investigation & Risk Management,
Less than 6 Months
Account Management; Customer Support > Sales Support > Lead Generation
1-2 Years
Customer service > Sales Representative > Customer Support
2-5 Years
Customer Support > Chat Support >Technical Support
1-2 Years
- Data entry - Data validation - Data cleaning - Data verification - Data processing
1-2 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support>Empathy>Technical Skills>Problem Solving
2-5 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
1-2 Years
Omnichannel Support
1-2 Years
Experience highlights
Financial Services Representative
ZenBusiness
·
July/2025
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/
Customer Support & Account Assistance: Help business owners navigate banking products, resolve transaction issues, and troubleshoot Money Pro platform features.
Account Security & Verification: Guide customers through secure authentication processes, account recovery, and safety protocols to protect their business finances.
Financial Problem-Solving: Investigate billing concerns, payment processing questions, banking application, and account discrepancies with high accuracy and empathy.
Financial Services Agent
ZenBusiness
·
July/2025
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/
Deliver omnichannel support for ZenBusiness Banking and Money Pro. Partner with Risk Department on fraud investigation and account issues. Collaborate with Engineering on technical troubleshooting.
Customer Service
Vacasa
·
February/2024
–
Present
A customer service representative who handles email, chats, and phones for our guests.
Lead Data Research
Vacasa
·
May/2024
–
Present
I gather the homeowner's contact information using data scraping and cross-referencing tools.
Guest Support & Lead Generation Associate
Vacasa
·
February/2024
–
Present
Managed high-volume customer inquiries via phone, email, live chat. Researched and identified potential leads using proprietary software and data tools. Ensured data integrity in customer information processing.
