Chat Support

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Associate Degree

English proficiency Fluent

Professional Summary

Dedicated and results-driven professional with over 10 years of experience in the BPO industry, specializing in customer service, chat support, and administrative assistance. Skilled in handling customer inquiries through multiple channels, resolving complex issues efficiently, and maintaining high satisfaction scores. Served as a Subject Matter Expert for 2 years, providing coaching, process updates, and quality support to team members. Recognized for strong communication, problem-solving, and organizational skills, with a proven ability to thrive in fast-paced and high-volume environments.

Skills & Experience

Skills

Customer Support > Ecommerce 10+ Years

Chat/Email Support, 2-5 Years

BPO- customer service representative, Assistant Team Leader and Subject Matter Expert 1-2 Years

Experience highlights

Customer Service Representative

Cognizant, Philippines · October/2021 – Present

Managed and processed an average of 70+ customer orders daily with a 98% accuracy rate.
Maintained and updated customer records, including managing over 1000 discounts and order adjustments.
Corrected and documented delivery-related data errors, reducing incorrect deliveries by 20%.
Provided real-time support through chat, managing 5+ simultaneous inquiries with a resolution time of less
than 3 minutes.
Drafted and responded to over 50 emails daily with professionalism and grammatical accuracy.

Customer Service Representative

Concentrix, Philippines · February/2014 – Present

Accurately processed an average of 80 orders daily received via multiple communication channels. Verified customer authorization per customer, ensuring compliance and accuracy.
Entered, updated, and maintained customer records and order details for a client base of over 1000 accounts.
Served as a Subject Matter Expert (SME) for 2 years, providing guidance and training to 15+ team members, which improved overall performance and reduced errors by 10%.

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