Customer Service representative

In my previous role, I’ve supported customers through email, chat and SMS, always aiming to resolve issues clearly and respectfully. I’ve been fortunate to help maintain a satisfaction rate of over 95%, which I credit to being patient, responsive, and solution-focused.

Alongside this, I’ve also worked as a face-to-face tutor, supporting 4- to 10-year-old learners develop basic reading, writing, and math skills, an experience that strengthened my communication and patience even further.

I strive to manage multiple responsibilities effectively while maintaining a strong focus on quality and meeting deadlines. I’m self-driven and take responsibility seriously, while also being open to learning and improving.

I’m also comfortable using tools like Canva, Google Forms, Excel, Powerpoint, and Google calendar to support day-to-day tasks.