Skills
Customer Support
5-10 Years
Account Management
2-5 Years
MSP Implementations Manager
2-5 Years
Experience highlights
Senior Patient Advocate
R1 RCM Philippines Inc.
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February/2024
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Present
February 2024- January 12, 2025
Senior Patient Advocate , R1 RCM Philippines Inc.
Manage hospital billing concerns of patients calling to get a brief explanation of their bills.
Coordinate with healthcare providers.
Communicates with lawyers and insurance representative to help patients get thru their hospital bills.
Cold Caller / Appointment Setter
Pinntag (Part time)
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September/2023
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Present
As a Cold Caller and Appointment Setter for Pinntag, my primary responsibility was to initiate contact with potential clients through outbound calls, introducing them to Pinntag’s services and digital solutions. I focused on generating interest, qualifying leads, and scheduling appointments for the sales team to present more in-depth information. My role required strong communication skills, persistence, and the ability to handle objections professionally while building rapport with prospects.
Appointment Setter
Indoor Media Cartvertising US
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April/2023
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Present
April 2023- December 2023
Appointment Setter - Indoor Media Cartvertising US
As an Appointment Setter for Indoor Media Cartvertising, my role involved reaching out to potential business clients to introduce our unique advertising solutions, particularly grocery cart advertising. I was responsible for scheduling appointments between business owners and our sales representatives, ensuring that leads were qualified and genuinely interested in our services. I conducted outbound calls.
Managed Service Implementations Manager
Accenture
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November/2020
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Present
As a Managed Service Implementation Manager, I have successfully overseen the urgent needs of our clients having their services up and running properly. I have led cross-functional teams and collaborated with stakeholders to identify project requirements and develop solutions. Conducting risk assessments and creating mitigation plans to address potential issues during implementation process has been my forte. With regular status reports, I have effectively communicated project progress.
Account Manager
RingCentral
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June/2018
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Present
June 2018-November 2019
Account Manager, RingCentral
Managed full lifecycle of a cutting-edge automation project, meeting all milestones.
Conducted feasibility studies and risk assessments, mitigating potential project risks.
Collaborated with clients, leading to a 25% increase in customer satisfaction.