Skills
Customer Support > Chat Support
2-5 Years
Customer Support > Chat Support> Customer Support Inbound and Outbound>Active Listening
6 Months to 1 Year
Cold Calling
Less than 6 Months
Experience highlights
General Virtual Assistant
Freelancing
·
February/2024
–
Present
Worked with multiple clients in Home health Agency, Real estate (realtor), social media marketing agency and ecommerce. Tasks evolves with cold calling, appointment setting, lead generation, email marketing, handling Shopify and Kvcore.
Customer Service Associate
Full Potential Solutions
·
March/2023
–
Present
An effective customer service representative assigned in a money-remittance account, accommodating customer through phone calls, live chat and email. Managing back office support with Salesforce CRM to check the transactions of the customers.
Customer Service Representative
Flatworld Solutions
·
March/2019
–
Present
Effective Customer Service Representative assigned in car dealership account, accommodating potential buyers of new or preowned vehicles, appointment setting for dealership visit and vehicle services through live chat.
