Skills
Customer Support
1-2 Years
Office and Administration
1-2 Years
Experience highlights
Virtual Administrative Assistant
Remote
·
August/2023
–
/
- **Coordinated event schedules** using Google Calendar and Microsoft Outlook, ensuring timely communication with all stakeholders.
- **Managed event-related tasks** with Asana, tracking progress and meeting deadlines efficiently.
- **Organized virtual meetings** and webinars via Zoom, including sending invites, managing attendance, and providing technical support.
- **Created promotional materials** and e
Customer Service Advocate
Optum
·
October/2021
–
Present
- **Coordinated prior authorization requests** for medications between doctors, pharmacists, and insurance providers, ensuring timely approval and delivery of necessary treatments.
- **Liaised with healthcare providers** to obtain necessary documentation and clarify prescription details, reducing pr