Skills
Communication
5-10 Years
Conflict Resolution
2-5 Years
E-commerce Order Fulfillment > Order Entry > Order Processing
1-2 Years
Accounting > Accounts Payable>Bookkeeping
2-5 Years
- Customer Service
5-10 Years
Client Management
2-5 Years
Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support
2-5 Years
Operations Coordination
2-5 Years
Appointment setter Office and Administration > Data Entry > Encoding > Troubleshooting > Email Marketing> Data Cleaning > Data Management
2-5 Years
*Administrative Support -
2-5 Years
Experience highlights
Administrative Assistant
North Georgia Tax Solutions
·
February/2024
–
Present
Coordinated client relationships and day-to-day operations with executive leadership. Managed communications, addressed service concerns, monitored deliverables with tax professionals, and maintained confidential records.
Customer Service Representative
Concentrix
·
December/2021
–
Present
Provided support to Delivery Partners, Customers, and Merchants via inbound/outbound calls, chats, and email. Handled order issues and provided advanced merchant account support.
Customer Care Expert
Sitel
·
January/2020
–
Present
Assisted customers with technical and financial queries, handled complaints and escalations with conflict resolution skills, supported onboarding customers, and scheduled device upgrade appointments.
Customer Service Representative
24/
·
September/2019
–
Present
Processed orders, tracking, replacements, returns, refunds, and cancellations. Communicated product information, features, billing procedures, and shipping details to customers.
