Virtual Assistant

Verified

$6/hr

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Outline

Looking for Full-Time work (8 hours/day) at $6/hour

Associate Degree

English proficiency Conversational

Professional Summary

I’m a dedicated and reliable professional with experience in customer service, team leadership, and virtual assistance.

Skills & Experience

Skills

Team Leader 2-5 Years

BPO- customer service representative 1-2 Years

Airbnb Co host 6 Months to 1 Year

Experience highlights

Airbnb Co-Host

Luxe Property Management · June/2024 – Present

Handled guest communication, from booking inquiries to post-stay reviews.
Coordinated cleanings and ensured the property was guest-ready.
Managed booking calendars and prevented double-bookings.
Oversaw check-ins/outs and addressed any guest issues promptly.
Adjusted pricing and applied discount strategies to maximize revenue.

Coach/Team Leader

SITEL/FOUNDEVER · October/2022 – Present

Managed a team of 12 agents.
Took over and resolved managerial escalations and complaints.
Coordinated directly with clients to ensure smooth operations.
Ensured the progress of work streams and team performance.
Monitored the progress of individual agents and the team as a whole.
Sent daily End-of-Shift Performance Reports for each work stream.
Sent monthly End-of-Month Performance Reports for each work stream.
Work experienced

Coach Track Trainee

SITEL/FOUNDEVER · October/2021 – Present

Managed a team of 10 agents.
Took over and resolved managerial escalations and complaints.
Coordinated directly with clients to ensure smooth operations.
Trained new agents on new work streams.
Monitored the progress of work streams and team performance.

Customer Service Representative

SITEL/FOUNDEVER · September/2019 – Present

Handled inbound and outbound calls.
Responded to emails and provided back-office support.
Assisted customers with queries and resolved complaints.
Provided information about the company’s services.
Offered product recommendations tailored to customer needs.

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