Customer Service Representative, Trainer, Quality Assurance, Cold Caller, Admin Task

Verified

$5/hr

Message Bookmark

Outline

Looking for Freelance work (12 hours/day) at $5/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

A professional well-versed in customer relations, training, and quality assurance. With over 3 years of hands-on experience in the BPO.

Skills & Experience

Skills

Customer Support 1-2 Years

Training 6 Months to 1 Year

Quality Assurance 6 Months to 1 Year

Experience highlights

Quality Analyst

Ibex Global · March/2025 – Present

Conducted in-depth quality monitoring and audits of recorded and live agent interactions (calls and case documentation) related to facility billing, claims, and payment processing.
Ensured strict adherence to client service level agreements (SLAs), internal quality standards, and critical regulatory mandates, including HIPAA compliance for patient data confidentiality.
Facilitated weekly calibration sessions with Operations, Training, and Client teams.

Customer Send Representative

Avas Flowers · October/2025 – Present

Customer Service Representative

Ibex Global · April/2024 – Present

Provide detailed explanations of facility bills and services rendered to patients, ensuring clear understanding of costs, charges, and medical procedures.
Executed insurance eligibility verification with carriers to determine coverage, benefits, and patient liability, strictly adhering to HIPAA confidentiality.
Processed and submitted medical claims to various insurance providers to facilitate timely reimbursement for services.

Trainer

Teleperformance Philippines · May/2023 – Present

Facilitate new hire, product, and process training for customer service representatives, ensuring mastery of client-specific healthcare plans, terminology, and operational systems.
Conduct engaging, compliance-focused training sessions using a blended approach:
- In-Person (Face-to-Face)
-Virtual (Online/Remote)

Customer Service Representative

Teleperformance Philippines · August/2022 – Present

Managed a high-volume queue of 30+ daily inbound and outbound calls for US time zone clients, leveraging the Amazon Web Services (AWS) platform for effective service delivery.
Executed secure customer data retrieval via the Centene system, strictly adhering to HIPAA compliance and confidentiality standards for sensitive client information.
Handled complex financial and claims processes, including payment receipt (using Fiserv), prescription test claims, and intensive coordination with pharmacies

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In