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Jerome C.

Continuous Improvement Tools & Transformation Lead

Verified
$8/hr
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Outline

Looking for Part-Time work (6 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Experienced IT Operations, Process, Product, and Project Manager with over 16 years of experience driving operational efficiency, improving business processes, and delivering impactful projects across Marketing, Sales, Technology, and Product Management. Skilled in stakeholder and vendor management, cross-functional collaboration, and complex problem-solving, with a strong focus on customer satisfaction and continuous improvement. Highly organized, adaptable, and dependable, with the ability to manage competing priorities, take ownership of challenges, and support business goals while maintaining a collaborative and positive approach.

Skills & Experience

Skills

Office and Administration > Stakeholder Management 10+ Years
Software > APPSHEET 2-5 Years
Leadership 10+ Years
Process improvement 10+ Years
Lean Six Sigma 5-10 Years
DATA ANALYTICS 5-10 Years
Product Management 5-10 Years
Workforce Management 5-10 Years
Canva > Digital 5-10 Years
● Project Management 10+ Years
Process Automation 5-10 Years
Team development 10+ Years
Looker 2-5 Years
Adaptability and Change Management 5-10 Years
Data & Operations 10+ Years

Experience highlights

Continuous Improvement Tools & Transformation Lead
Globe Telecom Inc. · May/2025 – /
Lead end-to-end process architecture for Broadband B2C/B2B services. Drive transformation initiatives, establish CI methodologies, design automation solutions, and institutionalize governance frameworks for operational excellence.
Section Head, Process Automation
Globe Telecom Inc. · April/2022 – Present
Led CMG transformation and PEDG initiatives. Managed development team for AppSheet and Looker automation. Oversaw process re-engineering, team coaching, and operational cycle optimization across broadband, mobile, and aftersales.
Product Manager – Serviceability & GEMA
Globe Telecom Inc. · April/2020 – Present
Incident Manager - Wireless Taskforce Lead (Broadband B2C)
Asticom Technology · August/2019 – Present
IT Operations Head - Manila Shared Service
Affinion International Philippines Corporation · January/2016 – Present
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