Skills
Accounting > Financial Accounting > Financial Reporting
2-5 Years
document
1-2 Years
Team Leadership
2-5 Years
Administration
2-5 Years
Account Management
2-5 Years
Meeting Coordination
2-5 Years
Coordination
2-5 Years
Chat Support > Social Media Management
2-5 Years
Customer Support>e-commerce>SaaS>marketing
2-5 Years
Customer service > Sales Representative > Customer Support
5-10 Years
Customer Support > Chat Support >Technical Support
2-5 Years
Design > Canva Graphic Design > Video Editing
2-5 Years
Customer Support > Customer Service > Bookkeeping using QuickBooks > Canva Editing > Email Management
2-5 Years
Experience highlights
Executive Admin Assistant
MyOutDesk Virtual Assistants
·
August/2020
–
/
Coordinated real estate transactions and managed social media for U.S. real estate brokers. Designed 20+ marketing pieces monthly, edited 7 videos weekly for TikTok/YouTube, scheduled 10 meetings weekly, and prepared monthly financial reports.
Senior Agent / Technical Support SME
RMS Collect (iQor-Phil)
·
May/2018
–
Present
Resolved customer technical issues and account concerns with high daily contact volume. Handled escalated calls, mentored newly trained agents, and adapted to shifting priorities between call handling and agent support.
Account Management Agent
E-Performax
·
August/2017
–
Present
Handled average of 25 calls per day, resolving customer questions, issues, and account concerns for U.S. telco account.
