AI Automation, PayPal-Trained, Virtual Assistant & Customer Service Specialist with CRM Expertise

Verified

$8/hr

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Outline

Looking for Full-Time work (8 hours/day) at $8/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

I'm a customer-facing professional with 11+ years of experience in customer service, account management, sales support, and logistics coordination across FinTech, telecom, travel, and BPO industries. I genuinely enjoy building rapport with people — listening first and guiding conversations naturally rather than following a script.

My background includes appointment setting for a healthcare provider, 4 years as a Regional Manager in sales and team leadership, and logistics coordination — from telecom order/delivery scheduling to arranging executive travel logistics. Most recently, I spent 4 years in FinTech customer care, handling high-volume client conversations while consistently meeting resolution and customer-experience targets.

I'm proficient with CRM tools like Salesforce, HubSpot, Zendesk, and GoHighLevel, and I pick up new systems quickly. I'm reliable, coachable, and take ownership of my work — I'd welcome the opportunity to bring that same approach to your team.

Skills & Experience

Skills

Finance and Administration 2-5 Years

Phone & email communication, scheduling, data entry, file management, CRM, virtual assistance 5-10 Years

Account Associate / Customer Service Representative/Virtual Assistant 5-10 Years

10+ Years

Account Management 5-10 Years

Website Management Less than 6 Months

Accounting > Accounts Payable > Billing Support 5-10 Years

- Customer Service 10+ Years

Financial Risk Assessment 2-5 Years

CRM Systems 5-10 Years

Problem Resolution 10+ Years

Collections 5-10 Years

Customer Support > Active Listening >ESL Tutoring> Chat Support>Email Support 10+ Years

Customer Service>Sales 5-10 Years

*Administrative Support - 2-5 Years

Experience highlights

Representative, Customer Care

PayPal Philippines · June/2022 – Present

Delivered phone and email support to PayPal and Venmo users, resolving issues in real time or escalating to internal teams. Applied financial risk awareness to identify credit, market, liquidity, and operational risk.

Account Specialist

iQor Philippines (RMS Collect Philippines) · October/2019 – Present

Assisted customers with service orders and account changes, researched and resolved complaints using internal systems, escalated complex issues to supervisors.

Accounts Associate

VXI Global Holdings · April/2018 – Present

Handled customer queries for Cable TV, streaming, phone, DSL, fiber, and wireless services. Coordinated technician scheduling and order modifications with customer-first approach.

Customer Service Representative - Appointment Setter

Rendition Digital International Ltd. · January/2018 – Present

Answered product and service questions, maintained call logs, scheduled consultations between clients and medical specialists.

Executive Virtual Assistant / Website Operator

Road-Pilot Travel and Tours · October/2017 – Present

Built and operated company website managing itinerary planning, invoicing, and billing. Arranged travel for 15+ executives and scheduled 40+ meetings across multiple time zones.

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