Ecommerce Customer Experience Specialist | QA, Gorgias & Shopify

Verified

$10/hr

Message Bookmark

Outline

Looking for Full-Time work (10 hours/day) at $10/hour

High School Diploma

English proficiency Fluent

Professional Summary

I help ecommerce businesses improve customer experience through better support quality, processes, and workflows.

With 5+ years of customer service experience and 2+ years in Quality Assurance, I have experience in customer support, quality auditing, root-cause analysis, reporting, and process improvement.

I’ve worked with ecommerce brands using Gorgias and Shopify, with experience in SOPs, DSAT/CSAT analysis, QA systems, and support workflows. I focus on identifying why issues happen and finding practical ways to improve the customer experience.

I can help with:
• Customer Support & QA
• Gorgias & Shopify
• CX and DSAT analysis
• SOP & knowledge-base improvement
• QA and process development
• Reporting and workflow optimization
• AI & automation workflows

I’m analytical, detail-oriented, and focused on making support operations simpler, smarter, and more scalable.

Skills & Experience

Skills

Customer service 5-10 Years

Office and Administration > Quality Assurance 2-5 Years

AI Tools Less than 6 Months

Report writing 2-5 Years

SOP Compliance 2-5 Years

Community Management 1-2 Years

Experience highlights

Quality Assurance Specialist

TalentPop · October/2023 – /

Conduct audits of 50-100+ support tickets monthly, perform DSAT analysis, deliver QA reports. Coached underperforming agent to 87% CSAT. Leverage AI tools for audit workflows.

Community Management Team Member

Home Free Productions · March/2023 – Present

Managed fan community across Facebook, TikTok, Email, Patreon. Handled inbound DMs, comments, emails; monitored sentiment and escalations.

Customer Service Representative

VXI Global Holdings / Alorica Davao · May/2021 – Present

Provided phone-based billing support, tech troubleshooting for Cricket, T-Mobile, AT&T. Handled mobile device sales with strong de-escalation skills.

Contact Details Are Private

Create a free employer account to post a job and review applicants. Upgrade to message talent or view contact details.

Create Free Account

Create a free account

Create a free employer account to post a job and review applicants.

Create Free Account

Already have an account? Log In