Skills
Customer Support > Customer Service > Payment Processing
2-5 Years
Customer Support > Technical Support
1-2 Years
Marketing > Email Marketing
1-2 Years
Data Entry
1-2 Years
customer service representative
2-5 Years
Experience highlights
Customer Service Representative
Ajune BPO Outsourcing Inc
·
July/2023
–
Present
Managed email and chat support for e-commerce platforms including Amazon, eBay, Walmart, Cdiscount, Kaufland, and Shopify. Handled Facebook promotions to drive engagement and sales for online stores. Conducted email marketing campaigns for retail brands such as Macy's, Kohl's, Newegg, Kroger, and Shein, ensuring high deliverability and engagement rates.
Customer Service Representative
iQor
·
February/2023
–
Present
Handled customer inquiries and efficiently resolved issues. Provided exceptional service to enhance customer satisfaction. Managed and documented customer interactions accurately.
Customer Service Sr. Representative
Optum Global Solutions
·
January/2022
–
Present
Assisted customers with healthcare inquiries and concerns. Provided technical support for virtual healthcare appointments. Managed escalated cases and provided timely resolutions. Ensured compliance with company policies and procedures.
Customer Support Representative
Sykes Asia Philippines (Foundever)
·
October/2021
–
Present
Delivered prompt and efficient customer service. Assisted customers with technical and billing issues. Maintained high levels of customer satisfaction.
Customer Service Representative
Concentrix Daksh International
·
February/2020
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Present
Responded to customer inquiries via phone. Provided information and resolved product-related issues. Maintained detailed and accurate records of customer interactions.
