Skills
Client Relationship Management
5-10 Years
Customer Service > Payment Processing
5-10 Years
Office and Administration
2-5 Years
Team Leadership
2-5 Years
Technical Skills
5-10 Years
Customer Retention
2-5 Years
Experience highlights
Business Banking Specialist
JPMorgan Chase
·
May/2024
–
/
Manage checking and savings accounts for small businesses, nonprofits, corporations. Process transactions, resolve disputes, ensure regulatory compliance with client-focused service.
Team Leader
Alorica
·
November/2021
–
Present
Led U.S. credit card team, overseeing performance and KPIs. Identified gaps, implemented process improvements, provided coaching. Handled escalations while maintaining compliance.
Retention Specialist
Alorica
·
November/2019
–
Present
Managed U.S. credit card accounts, identified at-risk customers, retained them through personalized solutions. Built rapport and delivered targeted retention offers.
Customer Service Representative
Alorica
·
April/2019
–
Present
Handled inbound calls and live chat for U.S. credit card accounts. Resolved billing inquiries, disputes, and general concerns with empathetic service. Processed payments securely.
Technical Support Representative
VXI
·
May/2018
–
Present
Provided technical support for U.S. cable service customers, troubleshooting issues. Coordinated technician appointments and identified upsell opportunities.
