Outline
Looking for Part-Time work (4 hours/day) at $4/hour
Bachelor's Degree
English proficiency Fluent
Professional Summary
Skills & Experience
Skills
Experience highlights
-Responsible in any investment write offs, reversal, escalations and plan changes for retired members.
-Responsible for pension changes and providing knowledge to members on how the plan works.
-Assess calls, emails, and transactions using the quality monitoring form to ensure they are accurate, complete, and comply with company policies and procedures.
-Analyze and report audit trends and share insights for business improvement
-Assisted customers with payment and billing inquiries.
-Upsold services by bundling with wireless and cable.
-Act as Person-In-Charge or floor support in assisting the agents about the product.
-Setup and handled cancellation of technician's appointment.
-Assisted customers with payment and billing inquiries.
-Upsold services offered on their plan subscription.
-Act as Person-In-Charge RTA in monitoring, reporting, and adjusting the employee’s scheduled activities to ensure operations delivers on their KPIs.
-Assisted new agents with product knowledge and ensured they follow the procedure and met their goals.
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