Skills
Executive Assistant
1-2 Years
Customer Support > Chat Support > Email > Outbound sales >telemarketer > Appointment Setter > Admin Assistant > Virtual Assistant
2-5 Years
Professional Services > Management Services > Property Management, Social Media Management
1-2 Years
Experience highlights
VIRTUAL ASSISTANT
VIRTUAL ASSISTANT
·
February/2023
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/
I am an experienced and versatile Virtual Assistant skilled in customer service, customer support, chat support, and administrative support. I manage property listings on Airbnb and other platforms, handle guest communication, and oversee bookings, schedules, and maintenance. I’m proficient in CRM tools, lead generation, email and calendar management, and social media design using Canva. I deliver efficient, organized, and high-quality support that helps businesses grow and operate smoothly.
Customer Service and Support
United Health Care
·
July/2022
–
Present
I handled calls from members, providers, hospitals, home care facilities, clinics, and pharmacies under UnitedHealthcare/Optum. I assisted with eligibility, benefits, and claims inquiries; explained billing, coverage, copays, and payments; processed authorizations; and updated or deactivated member accounts. I scheduled doctor visits, arranged prescription deliveries, transportation, and fulfillment requests. I ensured accurate documentation, efficient issue resolution, and full HIPAA compliance
CUSTOMER SUPPORT
Bayshore Dental Studio
·
May/2017
–
Present
I handle calls from dental practices, dentists, and clients regarding dental products and services. My duties include ordering and tracking parts for dentures and other dental products, explaining billing details and charges, and providing information such as tooth color, shade, and patient details. I also prepare shipment schedules, arrange pickups, send invoices, and coordinate with clients for marketing, retention, and web portal inquiries to ensure smooth communication and quality service.
