Skills
Administrative Support
5-10 Years
Data Encoding, data entry
2-5 Years
Online Research & Lead Generation
2-5 Years
Customer Service Representative
5-10 Years
Google Workspace ( Docs, Sheets, Drive, Gmail, Calendar )
2-5 Years
Experience highlights
Virtual Assistant - Data Entry Specialist
Remote
·
July/2023
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/
As a Virtual Assistant for a Data Entry Specialist at a U.S. insurance company, I handle data entry, content updates, and information organization with accuracy and attention to detail. My work includes creating and editing tables in WordPress, preparing infographics using Canva, and building charts with Datawrapper. I follow specific guidelines, review my work carefully, and ensure the final output is accurate, well-organized, and ready for publication.
Provisioning Specialist
BTB
·
March/2020
–
Present
Worked for an Australian telco company in multiple support roles, including Collection Agent for the Credit Management Team, NPS Callback Specialist, and Provisioning Specialist. As a Provisioning Specialist, I assisted customers with internet service activation, basic troubleshooting, and order processing. I also supported initial retention by addressing customer concerns, coordinating technician appointments, and rescheduling activation or repair visits when required.
CSR
Teleperformance
·
March/2017
–
Present
Worked as a Customer Service Representative for an Australian telco account, handling billing inquiries, customer concerns, and upselling telco products when suitable. Later supported credit management tasks, including assisting customers with account balances, payment concerns, and related account updates.
