Customer Service / Technical Support

Verified

$7/hr

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Outline

Looking for Full-Time work (8 hours/day) at $7/hour

Bachelor's Degree

English proficiency Conversational

Professional Summary

I have over 5 years of experience in Customer Service and Technical Support, handling voice, chat, and ticketing. I assisted customers with account, billing, internet, hardware, software, and connectivity issues. I’m skilled in troubleshooting, problem-solving, and providing clear solutions while maintaining excellent customer service.

Skills & Experience

Skills

Technical support 5-10 Years

Customer Service Representative 5-10 Years

Experience highlights

Customer service / Technical Support

Full Potential Solutions · November/2023 – Present

• Answering customer inquiries via phone, chat, or email
• Assisting with billing and payment concerns
• Explaining plans, promotions, and products

Customer Service / Technical Support

IBEX Global · October/2020 – Present

• Verifying insurance eligibility and benefits
• Explaining coverage, claims, and billing
• Providing accurate, empathetic, and timely customer support

Customer service / Technical Support

Sutherland Global · May/2018 – Present

• Answered average of 40-50 calls, per day, addressing customer inquiries, solving problems and providing necessary information
• Addressed customer complaints and mitigated dissatisfaction by employing timely and effective resolutions.
• Educate customers on products, services, and best practices to prevent recurring issues.

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