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Outline

Looking for Part-Time work (4 hours/day) at $10/hour

Associate Degree

English proficiency Conversational

Professional Summary

Sales Operations and Customer Support professional with 16+ years of experience in the semiconductor
manufacturing industry, specializing in sales support, customer relationship management, order processing,
and team leadership. Proven ability to streamline sales operations, improve customer satisfaction, and
support revenue growth. Recently completed Virtual Assistant and Digital Marketing training, combining
extensive corporate sales operations experience with newly acquired Virtual Assistant, automation, and
digital marketing skills. Seeking remote opportunities where strong organizational, communication, and
operational skills can deliver measurable business results.

Skills & Experience

Skills

Process improvement 10+ Years

Customer Service Excellence 10+ Years

Data Analysis & Reporting 10+ Years

Communication & Team Leadership 10+ Years

Problem-Solving & Detail Orientation 10+ Years

Experience highlights

Sales Operations Lead

Cohu Philippines Registered in PH as Delta Design Philippines LLC · August/2018 – Present

Led a Sales Support team supporting global customers, improving reporting accuracy and maintaining high on-time order processing.
Improved reporting accuracy by implementing standardized sales tracking processes that reduced reporting inconsistencies and improved visibility for management.
Coordinated with Sales, Logistics, Finance, and Engineering to ensure smooth customer deliveries.
Mentored team members, improving productivity and service quality.

Senior Sales Support Representative

Cohu Philippines Registered in PH as Delta Design Philippines LLC · May/2011 – Present

Managed end-to-end sales support for global manufacturing customers, ensuring timely processing of quotations, purchase orders, warranty claims, and consignment orders.
Maintained high customer satisfaction through prompt issue resolution and cross-functional coordination.
Supported sales operations that contributed to consistent on-time order fulfillment.

Customer Sales Representative

Cohu Philippines Registered in PH as Delta Design Philippines LLC · September/2008 – Present

Managed customer accounts by processing inquiries, quotations, purchase orders, and order status updates while ensuring timely and accurate service.

Built and maintained strong customer relationships by addressing concerns, coordinating with internal departments, and ensuring on-time product delivery.

Supported sales operations by preparing sales reports, maintaining customer records, and collaborating with Sales, Production, and Logistics to meet customer requirements and business objectives.

Technical Support Representative

TeleTech Customer Care Management · February/2008 – Present

Delivered technical support for Verizon internet, TV, phone, and wireless services by diagnosing and resolving connectivity, device, and account-related issues.

Troubleshoot hardware, software, and network problems using remote diagnostic tools, achieving timely issue resolution and high customer satisfaction.

Documented support cases accurately, escalated complex issues when necessary, and consistently met quality, productivity, and customer service KPIs.

QA Staff (Documentation/Administration)

Mitsuba Manufacturing Batangas Corporation · August/2000 – Present

Maintained and controlled quality management system (QMS) documents, ensuring accurate documentation, version control, and compliance with company and regulatory standards.
Prepared, reviewed, and organized quality records, reports, and audit documentation while providing administrative support to the Quality Assurance team.
Coordinated internal audits, corrective and preventive actions , and cross-functional document requests to support quality compliance and continuous improvement initiatives.

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