Skills
Sales Representative > Marketing Campaigns
1-2 Years
Data entry , receptionist, customer service
1-2 Years
Teleperformance
1-2 Years
Experience highlights
Quality Assurance Analyst
Teleperformance
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August/2023
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Present
e Quality Assurance (QA) Analyst is responsible for monitoring and evaluating inbound and outbound customer interactions to ensure service quality, accuracy, and compliance with company policies and customer service standards. This role helps improve the overall customer experience by identifying training opportunities, providing feedback to agents, and supporting process improvements. I leave on this company on March 10, 2025.
Customer Service Representative
Teleperformance
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September/2023
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Present
Handled customer inquiries, resolved issues efficiently, and ensured excellent service delivery through phone and chat support. Demonstrated strong communication and problem-solving skills, consistently meeting performance targets. Later on, I was promoted as a Quality Assurance Analyst in the same company, responsible for monitoring calls, evaluating agent performance, and maintaining service quality standards.
Office Admin
Rays Apparel
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April/2023
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Present
Oversaw daily office operations and managed the overall workflow of the uniform production process. Responsible for coordinating orders, supervising staff, ensuring quality control, and maintaining production schedules. Handled inventory management, client communication, and documentation to support efficient factory operations. Ensured smooth coordination between the production team and management to meet deadlines and maintain high-quality output.
Coordinator - Sales Representative
ATC Sendar Marketing Inc.
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July/2022
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Present
Handled coordination of operations for the Visayas area, ensuring efficient product distribution and client satisfaction. Later promoted as Sales Representative and assigned in Bohol Province, responsible for managing client accounts, increasing sales, and maintaining strong customer relationships.
FSC - Receptionist
Amare Shell Service Station
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May/2021
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Present
Provided excellent customer service by assisting drivers with fueling, ensuring safety protocols, and maintaining cleanliness in the forecourt area. Demonstrated reliability and professionalism, which led to a promotion as Receptionist in the service bay, where I managed customer inquiries, scheduled vehicle services, and coordinated with mechanics and technicians. Ensured smooth daily operations and a positive customer experience throughout the station.
