Virtual Assitant

Verified

$6/hr

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Outline

Looking for Part-Time work (5 hours/day) at $6/hour

Bachelor's Degree

English proficiency Fluent

Professional Summary

Administrative Assistant and IT Specialist

Skills & Experience

Skills

Customer Support > Technical Support 2-5 Years

Office and Administration 2-5 Years

Office and Administration > Calendar Management 2-5 Years

Office and Administration > Data Entry 2-5 Years

Experience highlights

Virtual Assistant

US Law Firm · January/2022 – /

Managed client onboarding and account closure processes, ensuring accuracy in
CRM documentation and contracts. Provided Tier 1 technical support for
employees, troubleshooting issues and implementing solutions. Researched and
integrated new applications and automation tools to streamline workflows.
Managed Google Workspace applications and developed multiple App Script
projects for reporting and automation. Conducted quality checks within the
Technology department and generated office reports.

RETENTION SPECIALIST

Concentrix · August/2021 – Present

As a Retention Specialist at Concentrix, successfully retained customers by
addressing concerns and offering tailored solutions to maintain account loyalty.
Managed high-risk account closures by investigating customer issues, negotiating
terms, and implementing retention strategies.
 Handled inbound calls from credit card customers looking to close their
accounts.
 Investigated customer concerns, negotiated retention offers, and provided
alternative solutions.

CUSTOMER SERVICE REPRESENTATIVE

Concentrix · January/2019 – Present

Handled routine customer service inquiries and resolved issues effectively via
telephone using strong communication and problem-solving skills. Provided
empathetic support for reward redemptions, account updates, card activations,
payments, lost or stolen card processing, statement and APR inquiries, credit line
adjustments, and fraud prevention.
 Assisted customers with account inquiries, transactions, and security
concerns.
 Processed credit line adjustments and helped secure accounts

TECHNICAL SUPPORT REPRESENTATIVE

SITEL · August/2018 – Present

Provided top-notch technical support by troubleshooting and resolving satellite TV
issues, addressing billing inquiries, and scheduling technician visits for on-site
repairs. Effectively promoted and sold insurance plans to help customers cover
equipment and service costs.
 Assisted customers with troubleshooting satellite TV issues and resolving
billing concerns.
 Scheduled technician appointments for on-site repairs.
 Sold insurance plans to cover equipment and service fees.

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